1. Returns

• Eligibility: You may return any unopened and unused product purchased from Smile Organics within 14 days of the delivery date for a full refund, less the original shipping costs.
• Initiating a Return: To initiate a return, please contact our customer support team at hello@smileorganics.co.za  within the 14-day return window.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped, damaged product).
• Condition of Returned Items: Returned products must be in their original packaging, unopened, unused, and in resellable condition. We reserve the right to refuse a return if the product does not meet these conditions.

2. Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.  
• Shipping Costs: Original shipping costs are non-refundable, unless the return is due to an error on our part.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.  

3. Contact Us

• If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team.  

By placing an order with Smile Organics, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.