1. Introduction

At Smile Organics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website (smileorganics.co.za) and purchase our products.  

2. Information We Collect

• Personal Information: This includes your name, email address, shipping address, billing address, phone number, and any other information you provide when placing an order or contacting us.  

• Payment Information: We collect payment details necessary to process your transactions, but we do not store your credit card information.

• Data Usage: We may collect information about how you interact with our website, including your IP address, browser type, device information, pages visited, and referring website. This data helps us improve our website and user experience.  

• Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.  

3. How We Use Your Information

• To process your orders and provide customer support: We use your personal and payment information to fulfill your orders, communicate with you about your purchases, and address any inquiries or concerns.
• To improve our website and services: We analyze usage data to understand how visitors interact with our website and identify areas for improvement.
• To personalize your experience: We may use your information to tailor content and recommendations based on your interests and preferences.     

4. Disclosure

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These providers are contractually obligated to protect your information and only use it for the purposes specified by us.  
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.  
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.  
• We use industry-standard encryption technologies to safeguard your payment information during transmission.  
• However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.  

6. Your Rights

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.  

• Deletion: You can request that we delete your personal information. However, we may need to retain certain data for legal or legitimate business purposes.
• Object to Processing: You have the right to object to the processing of your personal information for direct marketing purposes.  
• Withdraw Consent: If you have provided consent for us to process your data, you can withdraw that consent at any time.

7. Children Policy

• Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.  

8. Changes

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.  
• We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.  

9. Contact 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@smileorganics.co.za